We're here to help you
Opening hours: Monday-Friday 9am-8pm Saturdays 9am-2pm Closed on public holidays.
Contact customer service
We're happy to answer questions about Lassie and help you with your insurance. Our Phone lines are open Monday to Friday 9am-6pm and Saturday 9am-2pm. Our Live chat option is available Monday to Friday 9am-8pm and Saturday 9am-2pm
Chat with us
Look for a chat bubble on the website or in the app.
Send us an email
Send an email to hello@lassie.co.uk
Prefer to call?
For questions about your insurance you can call us on 020 4652 4500
Give us feedback
Reach out if you have feedback! We gratefully accept your viewpoint and will take it into consideration both quickly and carefully.
Email: hello@lassie.co.uk
Other Enquiries
Direct claims:
We require the following information to handle direct claims:
-Bank account information for direct claim payments
-Registered clinic name
-Contact email address for the clinic
Email: directclaims@lassie.co.uk
Press and collaborations
Do you have questions about marketing, commercial collaborations or partnerships? Or are you a journalist who wants to get in touch with us?
E-mail address: hello@lassie.co.uk